Newton Distributing Refund Policy
- Prior authorization required for all returns. No items will be accepted for return without an approved RMA.
- Non-Custom orders and Unused items in original packaging may be returned within 30 days for a refund less a 15% restocking fee. Custom orders and shipping costs are non-refundable.
- Dryer orders that included shipping will be assessed $12 per dryer in addition to the 15% restocking fee.
- If a shipment is received damaged, incomplete or inaccurate at the time of delivery, please report to Newton Distributing within 48 hours of receipt.
- For items shipped direct, Manufacturer Restocking Fees may vary between 15%-30%. Credit for non-stock items will be issued once Newton Distributing has received credit from the manufacturer.
- All returns are subject to inspection before refunds are issued.
- Newton Distributing has the right to reject any returns without a valid RMA or after the 30 day return period.
Customer Return Procedure
Please download RMA Request Form
Email the completed RMA Request Form to RMA@newtondistributing.com or fax to 617.649.8350
Within 24 hours you will receive an RMA Approval Number from the returns department.
Pack the authorized items per shipping instructions listed below. Be sure to place the RMA Form in the box with the item(s) being returned.
Ship the authorized items within 15 days of the date that the RMA Number was issued. We encourage you to insure your shipment to cover loss or damages incurred in transit.
Allow 3 weeks for shipping and processing of return.
Newton Distributing Company, Inc.
RMA# (include RMA#)
245 West Central St
Natick, MA 01760